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My backup file is not recognized when I take it to another machine

SYMPTOMS:

When you are trying to access your backup file on another computer and it is not recognized by the other machine.

CAUSE:

Genie Backup Manager is not installed on the machine

RESOLUTION:

This issue can be resolved either by:

  1. Installing Genie Backup Manager on that machine
  2. Enable the SwiftRestore feature in the “Settings” page when creating the backup job. The SwiftRestore feature will create an exe file that could be run on another machine without the need of installing Genie Backup Manager

swiftrestore


APPLIES TO:
Genie Backup Manager 7.0 and above
   
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