|
CAUSE:
This message occurs when importing or restoring a corrupted or split PST file into Microsoft Outlook.
RESOLUTION
- Check if your PST file is split:
If your backup job has spanned to multiple locations, if you wish to import the PST file into outlook manually, make sure that it is not split to multiple backup files/folders, you can identify if a file has been split, if the file has a .00X extension appended to it. To join these files, click here for solutions.
- Run Microsoft’s Inbox repair tool:
Microsoft provides the Inbox Repair Tool for correcting most problems with damaged Personal Folders .pst files. If you do not see the Inbox Repair Tool on the Start menu, under Programs | Accessories | System Tools, use Start | Find or Start | Search (depending on your operating system) to search your system for Scanpst.exe.
When you run Scanpst.exe, it performs a number of tests. If it finds errors, it asks whether you want to make a backup copy of the original file (always say Yes), then tries to correct the errors.
If you run Scanpst.exe against a .pst file that Outlook 2003 created for a local copy of Windows SharePoint Services events and contacts lists, you will get an error message that you can ignore. See You Receive an Error Message When You Use the Inbox Repair Tool to Scan a .pst File
For seriously corrupted PST files, try running Scandisk.exe (look under Programs | Accessories | System Tools) first, then Scanpst.exe, repeating 3-4 times until neither program returns an error. We've know this technique to restore data that the user though was lost forever.
And if that doesn't do it, see Repairing a 2gb Personal Folders file or Offline Folders in Microsoft Outlook.
If the file is on an NTFS volume, you can't use Scandisk.exe so easily. One approach, for Windows 2000, is to open the drive in My Computer and use the Tools menu commands to scan the disk. You may need to restart Windows for the scan to run.
APPLIES TO
All GBM Products
|