- My device(s) is/are not recognized
- Unable to connect to the Internet
- Unable locate the correct media to load, because my backup spanned to multiple drives/locations
- Unable locate my backup that is stored on the network
My device(s) is/are not recognized
SYMPTOMS
This occurs when you have a RAID as your local Hard drive, you are unable view it from the browse for folder, you get unable to connect to webserver when opening the web browser, or view network status does not display your eithernet card.
CAUSE
The drivers are non-native to Windows and the Disaster Recovery environment
RESOLUTION
Use Install driver, located in the left hand pane of the wizard to install your driver of the unrecognized device, by loading the driver, and browse for its .inf file
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Unable to connect to the Internet
SYMPTOMS
You get unable to connect to webserver when opening the web browser
CAUSE
The ethernet or modem drivers installed on your computer are non-native to Windows and the Disaster Recovery environment
RESOLUTION
Use Install driver, located in the left hand pane of the wizard to install your driver of the unrecognized device, by loading the driver, and browse for its .inf file
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Unable locate the correct media to load, because my backup spanned to multiple drives/locations
SYMPTOMS
No files are displayed on the media that contains the backup job
CAUSE
the wrong disk or location is loaded
RESOLUTION
Browse or load the last backup location as the index that loads your backup .gbp is stored there.
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Unable locate my backup that is stored on the network
SYMPTOMS
When browsing for the network location from Browse for file button, no network places are located
CAUSE
Either the ethernet card device is not recognized or due to the fact that the browser does not display network places
RESOLUTION
Install your ethernet card driver, for more information, go to My Device(s) is/are not recognized
Map the network drive from Map Network drive in the left hand pane of the wizard
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