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Error Message: "The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail."

SYMPTOMS
When opening GBM you receive the above error message

RESOLUTION:
Make sure that you have the build: 9.0.567.891 or later.

You can download the latest build from the following link:
http://www.genie-soft.com/download/download.html

Then go to the following paths:

Drive:\Program Files\Genie9\Genie Backup Manager\redist86
Drive:\Program Files\Genie9\Genie Backup Manager\redist64

And execute the setup file. If the problem persists, please contact support.

APPLIES TO:
Genie Backup Manager 9.0

   
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