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Skip Navigation LinksHomepage Support Knowledge Base

I can't view the tutorials or tour

HEADLINE:
I can't view the tutorials or tour

SYMPTOMS:
When clicking on the welcome screen to view the backup and restore tutorial all what you get is an empty screen.

CAUSE:
You need to install an additional utility, that is flash player to view the tutorials

RESOLUTION:
First you will have to download the flash player ActiveX control, you can do so through this link:
http://www.genie-soft.com/images/support/InstallFlashPlayer7AX.exe

The latest Flash 8:
http://www.genie-soft.com/images/support/Install Flash Player 8 ActiveX.msi

And then the player itself:
http://www.genie-soft.com/images/support/InstallFlashPlayer7.exe
http://www.genie-soft.com/images/support/Install Flash Player 8 Plugin.msi

Download and install both and then restart

APPLIES TO:
All products

   
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