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Exchange Backup and Restore Troubleshooting

Genie Backup Manager provides an easy, secure and reliable way to backup and restore the MS Exchange
Server databases using advanced API technology. However during this operation, you might encounter
problems, therefore; please review this checklist to find potential solutions.

  1. Ensure that esebcli2.dll is copied to the following location: X:/WINDOWS/System32/
    If MS Exchange is properly installed; however, you are unable to backup your data in GBM, please make
    sure that esebcli2.dll is located in X:/WINDOWS/System32/, when installing GBM, GBM will
    automatically copy this file from the program folder Microsoft Exchange is currently installed in to X:/WINDOWS/System32/, where X is the drive you have windows installed on. However, if GBM fails
    to do so, it must be copied manually. 

  2. Perform a full backup using GBM before proceeding with differential or incremental Backups
    If a full backup is not performed on the storage group, you will encounter errors during backup
    indicating that you must perform a full backup on the storage group before proceeding with
    Incremental/differential backups and they must be performed on GBM.

  3. Ensure that you restore to the same Microsoft Exchange configuration you backed up from by the following aspects:
    • The Site name must be the same.
    • The Organization name must be the same (Case sensitive).
    • The storage groups must be configured the same (Case Sensitive), along with the original path
      and all the mailboxes.
    • Ensure that you install the same Exchange Service Packs that were existent on the previous server.

  4. Ensure the store is dismounted at time of Restore:
  5. Ensure that this database can be overwritten by restore is checked
  6. Restore in the same order the backups are created in.
   
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