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SYMPTOMS: Get this error when backing up to CD/DVD media. The error message is “Cmd: 2A Sense: 05 ASC: 21 ASCQ: 00. Insert new disc” CAUSE: This happens when the CD/DVD burner is faster or slower than the data rate. RESOLUTION: To fix this problem you need to either speed up the rate in which your system delivers data, or slow down the rate of the burner. You can use both approaches as well. To speed up and stabilize the data rate: 1. Reboot your system 2. Defrag the hard drive 3. Empty the temp files and cache first 4. Write your disc as an image to the hard drive first, and use this image to burn from. 5. Stop other programs (anti-virus etc) from running while you're burning To slow down the burner speed : 1. Open GBM->’Where to Backup’ 2. Choose CD/DVD media 3. Hit the Advanced Settings option 4. Choose a slower burn rate speed APPLIES TO: GBM Pro GBM Home GBM Server