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Error Message: The application failed to start because the application configuration is incorrect. Reinstalling the application may fix this problem

SYMPTOMS:

This error message appears when attempting to open the application after install, reinstalling or updating.

CAUSE:

This error occurs because the latest Microsoft redistribution package did not install properly

RESOLUTION

Reinstall the latest redistribution package. Double click the setup located in:

For GBM 8 editions:

C:\Program Files\Genie-soft\GBM APPLICATION\redist

For GBM 9 editions:

C:\Program Files\Genie9\Genie Backup Manager\redist86
C:\Program Files\Genie9\Genie Backup Manager\redist64

Where GBM APPLICATION is:

GBMPro8 for GBM Pro
GBMHome8 for GBM Home
GBMServer8 for GBM Server
GenieMailbackup for Genie Mail backup

APPLIES TO

GBM 8 editions
GBM 9 editions
Genie Mail Backup

   
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