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SYMPTOMS:
This error message appears when attempting to open the application after install, reinstalling or updating.
CAUSE:
This error occurs because the latest Microsoft redistribution package did not install properly
RESOLUTION
Reinstall the latest redistribution package. Double click the setup located in: For GBM 8 editions: C:\Program Files\Genie-soft\GBM APPLICATION\redist For GBM 9 editions: C:\Program Files\Genie9\Genie Backup Manager\redist86 C:\Program Files\Genie9\Genie Backup Manager\redist64
Where GBM APPLICATION is: GBMPro8 for GBM Pro GBMHome8 for GBM Home GBMServer8 for GBM Server GenieMailbackup for Genie Mail backup
APPLIES TO
GBM 8 editions GBM 9 editions Genie Mail Backup