Introducing Zoolz 2.0

SYMPTOMS:

After booting from Genie Backup Manager Disaster Recovery bootable disc, you can’t see your backup drive, or you can only see the drive letter and icon but double clicking shows it’s empty or does nothing.

CAUSE:

1. Your Backup drive is RAID configured, and you will need to include that RAID .inf drive file from the manufacture of the backup drive, or the motherboard manufacturer, if the RAID was set up from the Motherboard controller.


2. Your backup drive is Network attached (NAS), and the network adapter is not being detected in the Disaster Recovery environment, and you will need to include the network driver .inf file from your motherboard manufacturer.

RESOLUTION:

First step is locating the appropriate driver for your hardware, and that can be done by checking with your computer hardware manufacturer.

Afterwards open Genie Backup Manager, and click the Disaster Recovery button.

Select Create Genie Disaster Recovery (GDR) Bootable disc, then press Next.

Then click Add Additional Drivers.

In the new dialogue that will appear, press Add to select the .inf file that will enable the hardware to be detected in the Disaster Recovery environment.

**note : In order for the driver to be installed successfully we recommend to extract the driver installation file or compressed file that you have obtained from the manufacturer , and place them all at one folder , and make sure that the .inf file are located in the same directory with the other driver files.

Then simply point to the desired .inf files and press open to include them.

After you selected the desired drivers to be included, press OK. Then either burn directly to an CD/DVD , or generate the ISO file Disaster Recovery image by pressing Create ISO Image, and this image produced will include your drivers selected.