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SYMPTOMS: GBM may stop responding when you use it with packet writing to copy large files (for example, files of more than 100 megabytes [MB]) to a CD-ROM.
CAUSE: Old version of packet writing software
RESOLUTION: Download and then install the latest update of third party burning software you are using
Click here for more info: http://support.microsoft.com/default.aspx?scid=kb;en-us;328600
APPLIES TO: Genie Backup Manager Pro 6.0 and above Genie Backup Manager Server 6.0 and above Genie Backup Manager Home 5.0 and above