x
x
x
X
X
X
Got Android ?
Never worry about losing it again with GCloud Backup (Why should i worry?)
Get it now (Free)
X
Contact Sales
+1 (202) 697-9168
11:00 AM – 7:00 PM EST
Skip Navigation LinksHomepage Support Knowledge Base

Genie does not see files with SYSTEM+HIDDEN combo Attributes

SYMPTOMS:
When opening "My Folders" files with system + hidden attributes are not shown in the list therefore you can't select them to back them up

CAUSE:
Since they are protected files windows will hide them and you should manually show them in order to be able to back them up using Genie Backup Manager

RESOLUTION:
Please do the following:

  1. Genie Backup Manager > Tools->Preferences->Backup Settings->Show hidden files/folders in My Folders (make sure it is checked)
  2. My Computer->Tools->Folder Options->View tab->Hide Protected Operating System Files (make sure it is not checked)

Applies to:
GBM Pro, Home, and Server 6.0 and above

   
Provide feedback on this information
     
Was this information relevant? ... ...
 
What can we do to improve this information?
 
If you were not able to find the information you were looking for, or you need assistance with a Genie9 product, please contact Genie9 Support.